Contact CRANK on 1300 003 130 or care@crank.com.au - concerns are taken seriously and responded to promptly, and raising them early helps fix things fast. If you're not satisfied with CRANK's response, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or contactcentre@ndiscommission.gov.au. Complaints, incident and emergency procedures are set out in the service agreement.
CRANK HELP CENTRE