Each participant has an allocated coach and a consistent weekly one-on-one time, matched at onboarding on interests and personality - and participants meet their coach before starting. If a coach is away, sessions are rescheduled or covered by another coach from the same studio with a handover; if the fit isn't right, a coach change can be requested at any time. Any material changes to staffing or scheduling are discussed with the participant first.
CRANK HELP CENTRE