How does invoicing and payment work?

Invoices are issued weekly once supports commence, for the fixed weekly program fee. For plan-managed participants, CRANK claims weekly from the plan manager in line with NDIS claiming requirements; the proposal lists exact line items so budgets can be verified up front. Invoices are payable within 14 days; if an account is unpaid for 21 days it's considered overdue and supports may be paused until payment or a written payment arrangement is in place.