Coaches follow up first - check-in calls or messages before session days, and outreach in whatever format works (text, Discord, email). If someone hasn't attended for several weeks, CRANK's practice is to contact the family or coordinator and agree a pause (14 days' notice) or a lighter program rather than keep billing - continuing to charge a disengaged participant isn't in anyone's interest. Attendance reporting back to support coordinators is available.
CRANK HELP CENTRE